Responsible Gaming at b1999

01 Our Commitment to Safe Play

b1999 is committed to providing a gaming environment that is fair, transparent, and safe for all players across Bangladesh — whether you are placing a bet on a BPL cricket match from Dhaka, spinning a slot from Chittagong, or enjoying a live dealer game from Sylhet. Responsible gaming is not an afterthought at b1999; it is a core operating principle embedded into the design of every feature on the platform.

We understand that the accessibility and daily-engagement nature of online gaming can, for a small number of players, create patterns of behaviour that move from entertainment into something more problematic. Our goal is to detect those patterns early, provide practical tools that help players manage their activity, and make it straightforward for anyone who needs help to access it — at no cost, with no stigma, and at any time of day or night.

b1999 strictly prohibits gambling by anyone under the age of 18. We also prohibit gambling by individuals who are currently subject to a self-exclusion order, whether placed through b1999 or through a third-party responsible gaming programme. Staff who interact with players are trained to recognise signs of problem gambling and to respond with sensitivity and appropriate guidance.

02 Age Restriction — 18+ Only

b1999 operates exclusively for adults aged 18 and above. This is a hard rule with no exceptions. Gambling by minors is harmful, and b1999 takes every reasonable step to prevent it. Our age-restriction measures include the following:

• Age declaration at registration: Every player must confirm they are 18 or older during the account creation process. Providing a false date of birth is a breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance held.
• Identity verification (KYC): b1999 conducts identity verification checks on all accounts before the first withdrawal is processed. Documents accepted include a National Identity Card (NID) or passport issued by a recognised Bangladeshi authority. Where the declared date of birth cannot be verified, the account is suspended pending manual review.
• Proactive underage detection: Our risk and compliance team monitors for behavioural patterns that may indicate a player is under 18. Accounts flagged by this process are subject to enhanced verification before any further activity is permitted.
• Marketing age-gating: b1999 does not direct promotional communications towards channels or audiences likely to include individuals under 18.

03 Recognising Problem Gambling

Problem gambling can develop gradually and may be difficult to recognise from the inside. The signs below are not diagnostic criteria, but they are common indicators that gambling may be moving from recreational entertainment into something that needs attention. If several of the following apply to your current situation, we strongly encourage you to use b1999's self-exclusion tool or to speak with a support professional.

If you recognise these patterns in yourself or in someone close to you, please know that help is available. You do not need to be in a crisis to reach out. Early intervention is always more effective than waiting until the situation becomes severe.

04 Player Protection Tools

b1999 provides a comprehensive suite of player protection tools that can be accessed directly from your account dashboard, without needing to contact customer support. All tools are free, effective immediately (except limit increases, which require a 24-hour cooling period), and fully reversible where appropriate.

05 Self-Exclusion

Self-exclusion is the most powerful tool available to a player who feels that their gambling has moved beyond entertainment. When you self-exclude from b1999, your account is immediately locked for all gambling activity, deposits are blocked, and all marketing communications from b1999 are stopped for the duration of the exclusion period.

Available Self-Exclusion Periods

How to Self-Exclude from b1999

• Log in to your b1999 account

  Access your account using your registered mobile number or email address. If you are having difficulty logging in, contact live support who can assist you directly.

• Navigate to Account Settings > Safe Play

  The Safe Play section is accessible from the main account menu. All responsible gaming tools including self-exclusion are grouped here for easy access.

• Select "Self-Exclusion" and choose your period

  Choose the exclusion duration that best fits your situation. If you are unsure, select a longer period — it is always possible to review the decision at the end of the exclusion window, but the exclusion cannot be shortened once activated.

• Confirm the request

  You will be asked to confirm your decision via SMS verification. Once confirmed, the exclusion takes effect immediately and a confirmation is sent to your registered contact details.

• Withdraw any existing balance

  Self-exclusion does not affect your right to withdraw funds already held in your b1999 wallet. You may submit a withdrawal request immediately after activating self-exclusion — the request will be processed normally.

06 Support Resources

If you believe that gambling is negatively affecting your life, the lives of your family members, or your financial situation, please reach out for help. Speaking to a professional does not require you to be in crisis — the earlier you seek support, the more effective the assistance tends to be. The following channels are available to b1999 players in Bangladesh.

07 Parental Controls & Device Security

If you share a device with children or young people under 18, it is your responsibility as an adult to ensure that your b1999 account cannot be accessed by them. b1999 recommends the following precautions for any player who shares a home device with minors:

• Use a unique, strong password for your b1999 account — one that is not used for any other service and that is not easily guessable by household members. A strong password includes a mix of uppercase and lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) on your b1999 account. With 2FA active, logging in requires both your password and a one-time code sent to your registered mobile number — making it extremely difficult for anyone else to access your account even if they know your password.
• Log out fully after every session. Do not rely on browser-saved passwords or auto-fill features on a shared device. Always log out manually when you finish playing.
• Use device-level parental controls available on Android and iOS to restrict access to gambling websites. These controls can be found in your device settings under "Screen Time" (iOS) or "Digital Wellbeing" (Android).
• Consider a dedicated device for gambling activity if you share a household with minors. A device used exclusively by adults and protected with a PIN or biometric lock provides the most reliable protection.

08 Contact Us for Help

b1999's player welfare team is available around the clock to assist with any responsible gaming concern, account protection query, or self-exclusion request. We are committed to responding to responsible gaming enquiries as a priority, typically within one hour during peak Bangladesh Standard Time (BST, UTC+6) hours and within four hours during off-peak periods.

Remember: reaching out for help is a sign of strength, not weakness. The b1999 team genuinely wants every player to have a positive, sustainable relationship with online gaming — and we are here to support that goal whenever you need us.